FAQ

I booked online with Booking.com/Expedia/Hotels.com and I need to cancel/modify my booking. Can I do it through you? Unfortunately we aren’t able to make any amendments to bookings not made directly through us. You will need to contact the company you originally booked through to make any changes.

Easy peasy! First off you need to fly to Calgary (YYC), Alberta. Then it’s just an hour and a half drive West on the Trans-Canada Highway to Banff. If you don’t want to rent a car, we recommend Mountain Park Transportation, Banff Airporter or Brewster Transportation.

Check out our Location page for links and more details

There are some incredible locations in town we can recommend, but breakfast at the Keg Steakhouse in the Banff Caribou Lodge & Spa is delicious and close-by! We also recommend the new Sudden Sally Restaurant at Hotel Canoe & Suites just across Banff Avenue.

Sudden Sally Breakfast Menu

Keg Steakhouse & Bar Breakfast Menu

Certainly there is, it’s named Roam Transit and they’re a great way to get around. We offer complimentary (yes, FREE) bus passes for the local Banff Roam routes. If you want to see their list of services, please check out their website: roamtransit.com

Yes, we are pet friendly. To make sure we are prepared, please call our Reservations Team who will be able to confirm whether we have pet rooms available. Our pet fees apply which is $25 per pet, per night plus tax!

See our pet policy for more details: Pet Policy

Yes, all of the water in Banff is rated as high quality groundwater by environment Alberta. It tastes great and you can drink the tap water and there are plenty of water fountains around town, so make sure you bring your water bottles!

Read more online on the Town of Banff website: banff.ca/Drinking-Water

We offer free of charge cancellations at any time, up until 72 hours before you’re due to check in. In other words, you have until 4pm (Mountain Time) three days before you’re due to arrive.

If you cancel within 72 hours (or don’t show up) then you will be charged our cancellation fee. This is the total of the first night of your stay, plus tax.

Holiday Cancellation Policy

Between December 20th, 2024 and January 4th, 2025, all reservations are subject to our Holiday Cancellation Policy. This means that for any booking you make for these suites between those dates will require a deposit of the first night plus tax. Any cancellations received after 4pm, 14 days prior to your arrival date will forfeit the deposit taken.

Indeed we do! We have outdoor parking available on site, but parking spaces aren’t allocated. This means that it’s first come, first serve and on busy weekends, public holidays and during Summer, we highly recommend leaving your car and walking, cycling or taking a Roam Transit to travel around town.

There is no deposit required! All we need is a credit card on file (sorry, no debit cards) as a guarantee on the room and the ability to enforce our cancellation policy. If you make three reservations or more, please see the group bookings process.

No we don’t, instead we send out an email when you’re due to check-in with the option for mobile check in without the need for a front desk. If you have any issues or you would rather check-in in person, then simply head over to the Banff Caribou Lodge (521 Banff Avenue) and they will be more than happy to help!

Easy! You can check-in any time from 4pm onwards, while check out is by 11am.

On check-in a pre-authorization equal to your total anticipated stay, plus a $100 deposit for incidentals will be placed in a “holding-state” on your credit card. On checkout, if you use your credit card to pay for the room, the room amount will be processed and the deposit will be released. Credit card holds usually take 3-10 business days to clear. If after 10 business days the amount has not cleared, we advise you to contact your credit card company directly.

Sure! But you need to know a few important things. Making a modification can change the price of your room, lose availability or get additional fees. So please be careful!